Measuring Team Performance

By: Mike Figliuolo

Duration: 1h 25m

Released: September 1, 2017

Description:

Focusing on metrics is key to achieving your desired business results—but it can be difficult to determine which metrics actually matter. In this course, learn how team measurement works, why measuring performance is beneficial, how to measure, and how to apply it to specific functions across the value chain. Mike Figliuolo shares an approach for thinking about and conducting measurement, and discusses various types of reporting. Plus, he provides examples of key metrics you can use to gauge the performance of the vast majority of business functions including sales, operations, finance, and all major support functions.

Topics include:

• Team performance measurement
• Evaluating the value chain
• Measuring product creation
• Measuring product manufacturing and delivery
• Measuring operations performance
• Measuring marketing and sales performance
• Measuring supporting and servicing your product
• Measuring company infrastructure function performance

Contents:

• Introduction
• 1. Understanding Measurement
• 2. Creating Your Product
• 3. Building and Delivering Your Product
• 4. Marketing and Selling Your Product
• 5. Supporting and Servicing Your Product
• 6. Managing Company Infrastructure 7. Measuring Results
• Conclusion

Author:

Mike Figliuolo is the founder and managing director of thoughtLEADERS, LLC, a professional services training firm specializing in leadership development. He is a nationally recognized speaker and blogger on the topics of leadership, communications, decision-making, problem solving, and other critical business skills. An honor graduate from West Point, Mike served in the US Army as a combat arms officer. Before founding his own company, he was an assistant professor at Duke University, a consultant at McKinsey & Company, and an executive at Capital One and Scotts Miracle-Gro. He is the author of One Piece of Paper: The Simple Approach to Powerful, Personal Leadership (www.onepieceofpaper.com), Lead Inside the Box: How Smart Leaders Guide Their Teams to Exceptional Results (www.leadinsidethebox.com), and The Elegant Pitch: Create a Compelling Recommendation, Build Broad Support, and Get it Approved (www.elegantpitch.com). Mike’s blog and the programs he teaches can be found at www.thoughtleadersllc.com.

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