Learn the art and science of business decision-making from leadership trainer and coach Mike Figliuolo. Mike outlines the four styles of decision making—autocratic, participatory, democratic, and consensual—and reveals which styles are best suited for specific situations. Recognizing that ambiguity is a part of any decision-making process, Mike covers the four types of ambiguity you’ll face so that you can recognize what you don’t know in order to reduce risk and plan for contingencies. He also presents techniques for involving stakeholders in the decision-making process, and explains how to use a RACI (responsible, accountable, consulted, and informed) matrix. Applying these major concepts will help you make better decisions faster, incur less risk, and gain more support for your decisions.

Topics include:

• Choosing a decision-making style
• Involving stakeholders
• Managing ambiguity and outcomes
• Reducing risk
• Communicating and executing decisions
• Measuring the results of decisions

Author:

Mike Figliuolo is founder and managing director of thoughtLEADERS, LLC, a professional services training firm.

He is a nationally recognized speaker and blogger on the topics of leadership, communications, decision-making, problem solving, and other critical business skills. An honor graduate from West Point, Mike served in the US Army as a combat arms officer. Before founding his own company, he was an assistant professor at Duke University, a consultant at McKinsey & Company, and an executive at Capital One and Scotts Miracle-Gro. He is the author of One Piece of Paper: The Simple Approach to Powerful, Personal Leadership (www.onepieceofpaper.com), Lead Inside the Box: How Smart Leaders Guide Their Teams to Exceptional Results (www.leadinsidethebox.com), and The Elegant Pitch: Create a Compelling Recommendation, Build Broad Support, and Get it Approved (www.elegantpitch.com). Mike’s blog and the programs he teaches can be found at www.thoughtleadersllc.com.