Outsourcing to India: The Offshore Advantage 2005

Managers across the world are beating a path to India because it is the global leader for offshore IT-enabled services. Many corporate leaders seek to reduce their costs, other wish to improve service quality, but not many understand India on their first visit and some are confused by clashes of culture. This book aims to introduce India, the major players in the Indian service industry, the reasons why you should utilise India as an offshore outsourcing destination and the steps you need to take to find and work with a local partner.
The second edition has been completely revised with up-to-date information on the latest industry developments. Several chapters have been entirely restructured and two completely new chapters deal with the risks of outsourcing to India and the future prospects for the industry.

“Kobayashi-Hillary conducts a much more thorough tour of the hoops a company must jump through to establish an India operation… Well-structured.”
Edward Luce, Financial Times

“Mark Kobayashi-Hillary has offered a balanced view on the trend to outsource to India. He makes a compelling economic case for outsourcing to this region while acknowledging and discussing the emotive aspects of such a decision.”
Kiran Karnik, President of NASSCOM

“Offshore outsourcing raises many challenges which – should you follow his advice – may nevertheless be pragmatically managed.”
Nigel Roxburgh, Co-founder European Outsourcing Association

About Author

Mark Kobayashi-Hillary is the Global Research Director of Commonwealth Business Council Technologies, based in London. He is a founding member of the British Computer Society Working Party on Offshore Outsourcing and is researching the subject of business process outsourcing. Mark is a Chartered Information Systems Professional and Master of Business Administration, he has worked at a senior level for several leading banking and technology groups and has been involved in managing outsourced relationships in the UK, Singapore and India.

Table of contents (25 chapters)

• First Impressions

  Pages 1-6

• Indian History and Religion

  Pages 7-23

• Contemporary Indian Politics

  Pages 25-38

• Culture and Food

  Pages 39-45

• Domestic Travel

  Pages 47-55

• Security Concerns

  Pages 57-66

• The Outsourcing Drivers

  Pages 67-79

• The Major Industry Players in India

  Pages 81-104

• Ownership Models and Partnership

  Pages 105-114

• The Major Outsourcing Locations

  Pages 115-123

• Industry Associations and Research Bodies

  Pages 125-137

• Management Checklist Introduction

  Pages 139-140

• Outsourcing Objectives

  Pages 141-150

• Destination India

  Pages 151-161

• Outsourcing Flavours

  Pages 163-171

• Success Criteria

  Pages 173-179

• Vendor Selection

  Pages 181-192

• Legal Contract Arrangement

  Pages 193-208

• Quality and the Service Level Agreement

  Pages 209-223

• Migration and Knowledge Transfer

  Pages 225-234

• Culture and Communication

  Pages 235-245

• Adapt the Organisation

  Pages 247-255

• Employee Transition and Exit Management

  Pages 257-265

• The Risk Factors

  Pages 267-279

• Future Potential

  Pages 281-291

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