Conflict Resolution Fundamentals

By: Lisa Gates

Description

Improve your relationships with your coworkers, clients, and managers and find your way through conflict back to cooperation. In this course, negotiation consultant Lisa Gates shares the secrets of effective conflict resolution and reveals simple, repeatable techniques that apply in most business situations. She’ll present a six-step framework for exploring and navigating conflict resolution, including identifying the issue, separating the people from the problem, overcoming roadblocks to resolution, exploring cultural differences, and getting to agreement.

Topics include:

• Understanding how conflicts arise
• Navigating cognitive bias
• Exploring the principles of influence
• Building trust
• Reframing the argument
• Brainstorming solutions
• Working with difficult people

About The Author

Speaker, author, and communication consultant Lisa Gates leads individuals and small to medium businesses through the process of finding better ways to communicate through negotiating, resolving conflict, having difficult conversations, and applying coaching techniques to advance professional goals. As co-founder of She Negotiates and a certified coach, Lisa helps high-potential managers and individual contributors improve their leadership, communication, and career opportunities while maximizing their passion.

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Delivery Method

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