Product Customization

By: Lars Hvam, Niels Henrik Mortensen, Jesper Riis

Publisher: Springer (February 2008)

Edition Number: 1

Format: Ebook (PDF)

Description:

For the majority of industrial companies, customizing products and services is among the most critical means to deliver true customer value and achieve superior competitive advantage. The challenge is not to customize products and services in itself but to do it in a profitable way. The implementation of a product configuration system is among the most powerful ways of achieving this in practice, offering a reduction of the lead time for products and quotations, faster and more qualified responses to customer inquiries, fewer transfers of responsibility and fewer specification mistakes, a reduction of the resources spent for the specification of customized products, and the possibility of optimizing the products according to customer demands.

This book presents an operational procedure for the design of product configuration systems in industrial companies, based on the experience gained from more than 40 product configuration projects in companies providing customer tailored products and services.

Table of contents (9 chapters)

• Introduction

  Pages 1-15

• Specification Processes and Product Configuration

  Pages 17-41

• The Procedure

  Pages 43-88

• Development of Specification Processes

  Pages 89-138

• Analysis of the Product Range

  Pages 139-170

• Object-Oriented Modelling

  Pages 171-196

• Knowledge Representation and Forms of Reasoning for Expert Systems

  Pages 197-217

• Choosing Configuration Software

  Pages 219-238

• Product Configuration at F.L. Smidth

  Pages 239-277

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