230 Tips and Tricks for Better Usability Testing

This report describes a number of tips and tricks learned during many years of practical usability testing. Most of these tips were discovered the hard way: By making mistakes that test participants, mentors or observers have politely told us about. Other tips have come from watching usability professionals or hearing them talk about their testing practices.

The main criteria for including a tip in this collection are:

• The tip is not included in any of the main textbooks.
• The tip is included and it is important, but experience shows that it is often disregarded by usability professionals.

Some of the tips explicitly refer to websites. However, almost all of the tips apply equally well for testing software or consumer electronics.

Table of Contents

41-page report.

1. Foreword
2. Introduction
3. General Attitudes: 24 tips
   • The Politics of Usability
   • The Ethics of Usability Testing
4. Finding Good Test Participants: 19 tips
   • Re-using Test Participants
5. Making Sure that Test Participants Show Up: 8 tips
6. Selecting Good Test Tasks and Scenarios: 9 tips
7. How To Actually Perform Tests: 29 tips
   • Planning and Preparation
   • Running the Test
   • Debriefing
8. Communicating Test Results: 8 tips
9. Reporting Test Results: 32 tips
   • Process
   • Report Format
   • Individual Comments
10. How To Test on a Minimal Budget: 10 tips
11. Testing with Experienced Users: 20 tips
12. Hiring a Usability Professional: 48 tips
    • General Principles
    • Attitudes
    • General Knowledge about Usability
    • Usability Experience
    • Specific Knowledge about Usability
    • Specific Knowledge about Design
    • Specific Knowledge about Usability Testing
    • Communication Skills
13. International Usability Testing: 14 tips
14. Assessing the Quality of a Usability Test Firm: 9 tips
15. References

Who Should Read This Report?

• Usability specialists who want to improve their skills at conducting user testing.
• Managers who want to hire usability specialists should read the special section with 48 tips on how to hire.

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