Measuring Business Performance

By: Eddie Davila

Level: Intermediate

Duration: 1h 37m

Released: Feb 7, 2017

Description:

All organizations are looking for that perfect metric the one data point that will tell them everything they need to be successful. Companies can make a ton of errors in measuring themselves, but developing better metrics can be challenging. In this course, instructor Eddie Davila explains why it’s important to measure performance and highlights some of the most common errors in measuring your own company’s performance. He explains what makes a good metric, how to evaluate your current measurement system to see if it aligns with your organization’s goals, and how you can develop and test a system of measurement from scratch. Along the way, he also covers the importance of data visualization tools such as dashboards and infographics.

Topics include:

• Metrics and human behavior
• Common corporate errors in measuring
• Developing a good metric
• Using the performance measurement tune-up
• Avoiding redundancy
• Using dashboards, infographics, and other data visualization tools

Contents:

• Introduction
• 1. How and why we measure
• 2. Errors and challenges in Measuring
• 3. Developing a Good Metric
• 4. A system of Metrics
• 5. Performance Measurement Tune-up
• 6. Above and Beyond
• Conclusion

Author:

Eddie Davila is the director of the Supply Chain Management program at Arizona State University.

Eddie Davila is a senior lecturer and the undergraduate director for the Supply Chain Management department at the W.P. Carey School of Business at Arizona State University. Eddie presently instructs over 2,000 students every year in the Introduction to Supply Chain Management course entitled Global Supply Operations. In order to accommodate an even larger group of students and to reach students around the world, Eddie helped develop, write, and host a twelve-part YouTube video series on supply chain management. He also has a twelve-part supply chain digital book series that is available on both iTunes and Amazon. Eddie’s outside interests and hobbies—which all make their way into his lectures, books, and videos—include music, yoga, television, modern medicine, acting, physics, fantasy sports, and procrastinating. Eddie is most at ease when working with strange, creative, and passionate people.

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