Handle conflict and disagreement with confidence and self-control
Conflict is inevitable. It is a fact of life and most people are afraid of it. But you don’t have to be. Conflicts grow out of disagreement, or simply difference. This course will give you all you need to prevent or manage conflict, whether it involves you directly, or other people.
“I really enjoyed this course. I now have a much better and more confident understanding of how to manage conflicts than I did when I began the course. Highly recommended for anyone needing to know how to handle/manage conflict.” (former student Matt C.)
In personal relationships conflict does damage which is sometimes irreparable. It can turn simple disagreement into hurt and acrimony. Taken to the extreme, while conflict doesn’t cause telationship breakdown, it forces painful and destructive escalation which makes reasoned discussion impossible.
Conflict is also immensely costly to organisations, damaging to relationships and disastrous for productivity. It might be an argument between a line manager and a member of their team, a personality clash between colleagues or even a power dispute between different departments. Wherever it arises, conflict is a major cause of stress in the workplace and it can lead to long-standing grievances, factionalism and absenteeism.
Relationships are damaged
Personal and relationships can be seriously damaged for the want of the ideas and techniques covered by this course. It’s not so much “Do I need this course?” as, “Why wouldn’t I want the benefits of handling myself more calmly and confidently?”
Confident conflict resolution skills will set you apart. Being able to handle conflict effectively, whatever the situation, is an ability that will help you to build strong, constructive working relationships and improve the overall performance of your team, group or department.
Learn the tactics
This course features easily learned tactics, clearly explained by Barry Winbolt, a trainer and mediator, based on his 30 years’ experience of tackling workplace conflict in different settings and cultures, and of successfully training others to do the same.
In a series of engaging videos, he explains the pitfalls that cause conflict and the patterns that lead to escalation. He shows you how to avoid those frustrating cycles of argument and resistance. He then provides a comprehensive toolkit for creating positive outcomes through conversations that build trust rather than dividing people. He explains why early intervention is best, how to deftly handle disputes before they get out of control, and turn them into constructive conversations.
What to expect
By the end of this course, you’ll have a better understanding of conflict, which will reduce any uncertainty you may have in tackling it. It will place you ahead of the pack; positive conflict management skills are a key component of leadership.
This comprehensive course includes role-plays to demonstrate the main techniques. The 22 video lectures will give a better understanding of:
- Patterns of conflict and how it escalates
- A framework for handling conflict and disputes with confidence
- How to handle your own reactions so you stay in control
- How to stop a disagreement escalating into a dispute
- When and how to intervene in a dispute between others
- The key communication steps you need to resolve a conflict
- How to avoid confrontation and deadlock
- How to move from confrontation to constructive conversations.
I’m more confident now“
“I really enjoyed this course. I could tell the instructor has a lot of experience on the subject matter, and I have a much better and more confident understand of how to manage conflicts than I did when I began the course. Highly recommended for anyone needing to know how to handle/manage conflict.” Matt C.
Helpful and easy
“Easy to follow and apply. Professional production quality made it easy to watch, listen to, and follow while watching at the gym. Acronyms and lists were helpful.” Ken R.
I can control my emotions
“The training was very insightful and will definitely help me deal with conflict. Specifically, it’ll help me stop saying the wrong things and also to control my emotions.” Adri V.
It’s honest and direct
“This course is direct and to the point. Barry’s presentation challenged me to take a closer look at myself first, and showed me strategies on how to focus on the problem vs the person. Barry’s approach was honest and it is evident he is experienced and knowledgeable at conflict resolution.” Jessie S.
Helped my business relationships
“The course was definitely a good match for me. As the lecturer said, we face conflict in everyday life, however, my job is to manage the business relationships with stakeholders and this is very useful!” Grace Z.
100%
“I give it 100% because it is clear and it definined well how to deal with different conflicts”. Noku H.
Your Instructor
There’s always something you can do if you have the right information and the right guidance. I provide personal and professional training and coaching to help you get a better handle on yourself, a relationship, and life in general.
My strapline “Life doesn’t have to be like that” comes from the idea that – given the right information and a bit of encouragement – we can fix a lot of life’s irritants ourselves.
My courses always include plenty of practical advice that you can apply right away. I use a solution-focused, problem-solving approach because I want everything I deliver to be useful, practical, and effective.
Course Curriculum
How to Manage Conflict
Preparing for the course
Study guides – Getting the most from the course
Section 1 – Introduction to Conflict
Lecture 1 – Introduction to conflict (4:32)
Lecture 2 – We are all natural conflict resolvers (1:49)
Lecture 3 – The dynamics of conflict and dispute (3:13)
Quiz 1: Check your understanding of the first section.
Section 2 – Models and Stages of Conflict and Disputes
Lecture 4 – The conflict spiral (1:35)
Lecture 5 – The Betari Box (3:44)
Lecture 6 – The Four Horsemen (6:54)
Lecture 7 – Stages on the route to conflict (2:14)
Quiz 2: Check your understanding of Section 2
Section 3 – Stepping In
Lecture 8 – How can you calm things down? (1:15)
Lecture 9 – The Conflict Triangle (3:14)
Lecture 10 – Judgement or curiosity? (1:39)
Lecture 11 – Focus on interests not positions (4:26)
Lecture 12 – Building rapport (4:25)
Lecture 13 – Cooling a dispute (5:14)
Quiz 3: Check your understanding of Section 3.
Section 4 – How to Calm Things Down
Lecture 14 – The ‘X-Y-Z’ Formula (3:01)
Lecture 15 – Focus on the relationship (2:03)
Lecture 16 – Core components of understanding (1:24)
Lecture 17 – Equality of Voice (1:13)
Lecture 18 – Section summary (1:39)
Quiz 4 – Check your understanding of Section 4
Section 5 – Handling Yourself Around Conflict
(Lecture 19 – Three Things to Remember about Conflict) (2:29)
Lecture 20 – Steps to managing emotions (7:41)
Lecture 21 – The RISK reminder (2:34)
Lecture 22 – Course summary (4:07)
Quiz 5 – Check your understanding of Section 5
Extra Resources, Reading List and Blog Posts
Resources – Conflict Reading List and Other Resources
Request Your Course Completion Certificate
Access download Barry Winbolt MSc.(Tr) – How to Manage Conflict at coursesblock.com right now!
Delivery Method
– After your purchase, you’ll see a View your orders link which goes to the Downloads page. Here, you can download all the files associated with your order.
– Downloads are available once your payment is confirmed, we’ll also send you a download notification email separate from any transaction notification emails you receive from coursesblock.com
– Since it is a digital copy, our suggestion is to download and save it to your hard drive. In case the link is broken for any reason, please contact us and we will resend the new download link.
– If you cannot find the download link, please don’t worry about that. We will update and notify you as soon as possible at 8:00 AM – 8:00 PM (UTC 8).
Thank You For Shopping With Us!
