Learn how to handle difficult behaviour and take control with confidence and flair.
Anyone involved with others – at work or at home – who wants to tackle difficult behaviour more effectively will enjoy this course. It’ll help you successfully settle those difficult interactions that just won’t resolve themselves.
“This course is taught by a master. As well as all the guidance on handling difficult behaviour in others, I learned so much about managing myself and my reactions. This is a highly practical course, I wish I’d been able to take it years ago, at the start of my career” (Sally – former student)
With video role-play demonstrations to support the lectures you’ll quickly learn to handle apparently impossible situations where people just won’t co-operate: bosses, co-workers, customers, patients or members of the public who act in unpleasant, unpredictable ways.
And it isn’t limited to the workplace; if you ever find yourself struggling in your personal relationships there’s help here too.
This course tells you how to identify seven common difficult characters, recognise clues to the patterns in their behaviour and, most importantly, to understand how to prepare yourself so that you become more effective more often in your relationships.
This 90-minute course includes 12 video lectures. You’ll also be provided with concise and clearly written downloads to help you practice some recommended exercises and enhance your skills. And there’s a reading list if you want to take your study further.
How to complete the course
The course contains 12 lectures; approximately 50 minutes of video, presented in bite-sized lectures. Reading time for the associated material is approximately 40 minutes. We recommend watching these several times to help you effortlessly absorb the information. We also recommend reflection breaks between each lecture; avoid ‘cramming’ and find a pace that suits you.
This course will help you if:
- You have to deal with challenging behaviour in the course of your work, home life or socially
- You work with one or more colleague whose behaviour you find unacceptable, obstructive or overly demanding
- You find it difficult to get your point across in certain situations
- You are regularly in contact with someone who insults for, puts you down, or manipulates you
- You have a partner or ex-partner who persistently uses unfair behaviour to get their own way
- You want to more confident in dealing with situations where someone else constantly tries to get the upper hand.
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Barry Winbolt MSc is a relationship consultant, mediator and writer. He has over 25 years experience providing training and advice in working relationships, communication skills and personal development.
His highly engaging workshops are designed to be relevant to attendees and to deliver practical skills and techniques that can be applied immediately.
The course looks at the most common kinds of difficult behaviour, and provides you with an essential toolkit for identifying and managing them effectively and confidently.
Testimonials by former students
“I took this course to help me with resolving conflict with my manager, throughout the course I began to apply your instruction personally and experienced positive results almost immediately. Thank you for taking the time to share your expertise.”
Kristie W.
“Yes! This is exactly what I was looking for. The PDFs are very helpful.”
Diana H.
“Excellent course. So many takeaways from this course!! Everyone will benefit from the classes. The Assume and Salvage strategies are very helpful and I plan to use them now and in the future.”
Nathalie G,
“Very valuable information delivered confidently and appropriately. Highly recommended!!“
Sonia M.
“I’ve attended lectures with Barry before and his style is very engaging and practical. Having this level of expertise in my pocket is perfect for on the go studying and reviewing the material at anytime.“
Ash W.
“This course is filled with wisdom and information to the maximum possible extent. They are plenty of examples, including acted scenes, to illustrate the ideas. There is likely a lot more points I could mention, but I want to keep this review short and focused, as I strive to be a good communicator!”
Michael P.
“I am very glad to find the right course at the right time. I am having difficult time dealing with few at work place, hence started looking into your course. This has actually helped me to identify the points to improve myself first, rather than expecting the others to change their behaviour.“
Dhiva R.
Your Instructor
There’s always something you can do if you have the right information and the right guidance. I provide personal and professional training and coaching to help you get a better handle on yourself, a relationship, and life in general.
My strapline “Life doesn’t have to be like that” comes from the idea that – given the right information and a bit of encouragement – we can fix a lot of life’s irritants ourselves.
My courses always include plenty of practical advice that you can apply right away. I use a solution-focused, problem-solving approach because I want everything I deliver to be useful, practical, and effective.
Course Curriculum
Difficult People
Introduction and Welcome
The course aims and objectives
Guidance for learning
Lecture 1 – Who Are These Difficult People? (2:39)
Lecture 2 – What Makes People ‘Difficult’? (2:38)
Lecture 3 – Types of Difficult Behaviour (7:54)
Class Assignment 1 – What makes us difficult?
Section 1 Quiz
Self Management Tactics
Lecture 4 – Four things to know about ourselves (4:01)
Lecture 5 – The Three Cs (3:37)
Lecture 6 – Five Guiding Principles (4:13)
Lecture 7 – Controlling Your Emotions (4:49)
Section 2 Quiz
Class Assignment 2 – How to Listen Well
Techniques and Strategies
Lecture 8 – Think ‘How?’ not ‘What?’ (4:10)
Lecture 9 – Use the ASSUME Strategy (4:40)
Lecture 10 – The SALVAGE Strategy (5:53)
Lecture 11 Conclusion – What Do Good Communicators Do? (3:15)
Final Quiz
Extra Resources and Reading List
Extra Resources – Blog Posts and Reading List
Request your Course Completion Certificate
Access download Barry Winbolt MSc.(Tr) – Difficult People at coursesblock.com right now!
Delivery Method
– After your purchase, you’ll see a View your orders link which goes to the Downloads page. Here, you can download all the files associated with your order.
– Downloads are available once your payment is confirmed, we’ll also send you a download notification email separate from any transaction notification emails you receive from coursesblock.com
– Since it is a digital copy, our suggestion is to download and save it to your hard drive. In case the link is broken for any reason, please contact us and we will resend the new download link.
– If you cannot find the download link, please don’t worry about that. We will update and notify you as soon as possible at 8:00 AM – 8:00 PM (UTC 8).
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