Requirements Elicitation: Interviews

By: Angela Wick

Duration: 1h 29m

Released: Jan 19,2016

Description:

Interviews are the most popular way to elicit project requirements. They also help business analysts and project managers understand the project from the user’s point of view. This course reviews interview techniques that help build relationships with project stakeholders and obtain accurate information about the project needs. Angela Wick helps you identify when to use interviews for requirements gathering, who to interview, and how to plan, conduct, and follow up on interviews.

Contents:

Introduction 2m 58s

1) Welcome 1m 38s
2) What you should know before watching this course 30s
3) Using the exercise files 22s
4) Using the example interview and challenges 28s

Introduction to Interviews 13m 9s

1) Choosing to use interviewing as a technique 4m 14s
2) Using interviews to elicit requirements 5m 38s
3) Reviewing the interview process 3m 17s

Preparing for an Interview 18m 37s

1) Defining the interview’s purpose 4m 14s
2) Selecting the right person to interview 3m 58s
3) Researching the person to interview 5m 21s
4) Planning interview questions 2m 16s
5) Setting up the interview 2m 48s

Conducting the Interview 46m 45s

1) Examining an example interview 5m 32s
2) Building rapport in an interview 3m 18s
3) Learning to lay out expectations 2m 32s
4) Asking probing questions 4m 14s
5) Challenge 1: Planning interviews 3m 5s
6) Solution 1: Planning interviews 5m 9s
7) Challenge 2: Identifying what went wrong 2m 17s
8) Solution 2: Identifying what went wrong 2m 45s
9) Challenge 3: Choosing probing questions 1m 45s
10) Solution 3: Choosing probing questions 2m 39s
11) Implementing active listening skills 4m 34s
12) Taking notes during an interview 6m 34s
13) Ending the interview 2m 21s

Following Up on the Interview 6m 31s

1) Acknowledging an interviewee’s time and input 2m 24s
2) Analyzing and reviewing notes before following up 4m 7s

Conclusion 1m 36s

1) Next steps 1m 36s

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